Mail Hosting Features

Web Based Email

Our webmail consists of rich innovative user-interfaces that are specifically designed for business users. It allows each of your users to manage their email, address book, tasks, appointments, password, mail forwarding options, auto-responder etc in an effective manner.

SMTP Access

Using our SMTP service, you can compose and send email using any desktop-based email software such as Microsoft Outlook, Outlook Express, Eudora, Netscape Mail etc. Desktop-based email softwares will allow you to compose emails even when you are offline - you would need to connect only when you want to send all the emails that you have finished typing. Hosting companies that do not support this feature force you to compose and send email via their web-based email client only.

Unlimited POP3 & IMAP Access

Our mail system allows you to download and view your email using your favorite email client (Microsoft Outlook, Outlook Express, Eudora, Netscape Mail etc.). You do not necessarily have to use the web-based email client only.

Using our POP3 service, you can download all your email when connected to the internet and then view and manipulate the retrieved messages without needing to stay connected. Our service allows you to set your email software to "leave mail on server" - which is very useful if you want to download the same messages from a different computer, or read your messages from the web-based email client at a later date, or just maintain a copy of your messages on the server for backup purposes.

We are one of the few hosting companies that allow you to access your email via IMAP (a modern alternative to POP3). IMAP provides various advantages, such as - freedom for users to download selective messages / attachments only, the ability to create and manipulate server-side folders, perform server-side searches on email messages etc.

500 E-mail Forwards/Aliases

Email forwards/aliases are email addresses configured such that all incoming mails to them, are forwarded to other email address/addresses. A choice of forward/alias can be anything - corporate name, business department, additional nickname, misspellings etc. An email forward/alias can redirect all incoming emails to - one or more email accounts, mailing lists or other email forwards/aliases.

Examples -

  • One of your employees - Mr Jordan - has just left your organisation. You now want to forward all mail coming to Jordan to Ms Grace. To do this you can add [email protected] as an email forward/alias that redirects all incoming email to [email protected].
  • John's primary email address is [email protected]. You want all mail coming to [email protected] to be redirected to [email protected] so that John doesn't need to check 2 different email accounts - you can just add an email forward/alias for the same.
  • You want a copy of all mail coming to your sales department to go to each individual working in the sales dept i.e. Emma, Ryan and Evan of which Ryan and Evan have email accounts at gmail and hotmail. To do this you can add [email protected] as an email forward/alias that redirects a copy of all incoming email to [email protected], [email protected] and [email protected]
  • You want to receive a copy of all mails coming to David's email address without David knowing about the same - you can add an email forward/alias to David's email account such that a copy of all mails coming to [email protected] are also forwarded to your email address by the mail system.

You can add up to 500 such E-mail Forwards/Aliases using the email administrator control panel. Each of your email users can also set their own mail forwarding options from their web based email interface.

Auto-responders / Vacation Messages / Email Bots

Our email administrator control panel allows you to enable / disable auto-responders for any email address. Each of your email users too can add, delete and modify their own auto-responder from their web-based email interface.

Enabling the auto-responder would result in an automatic reply being sent out by the email system as soon as an email is received for that specific email address. Auto-Responders are commonly used for the following -

  • Vacation Messages - Notifying anyone that sends an email to this address that the user to whom this email was sent is currently out of office / town. For example - "I am currently out of the office and have limited access to email. I will be back on Friday, 5th Oct. In case of any urgent work, you may contact Mr John Smith at (123)-123-1234 in my absense."
  • Delivery Confirmations - Notifying anyone that sends an email to this address that their message has been received. For example, an auto-responder for a sales email address - "Thank you for your email. This is to confirm that your message has been received by us. We will be replying to you shortly."
  • Emailbots: Our system allows you to use auto-responders like a fax-on-demand system for email. For example, you can create an email address - [email protected] - such that anyone sending an email to this address would be sent an email brochure containing details about Product X.

Features -

  • Ability to draft the response in Plain Text or HTML
  • Ability to attach the original mail
  • Ability to automatically disable the auto-responder on a particular date
  • Ability to limit the number of auto replies sent to the same email address. This can be quite useful - for example - if you have enabled a vacation message and receive an email from Mr X, then the email system would send back an auto-response which states that you are currently out of office. If Mr X sends you another email on the same day, there is no point sending the same auto response again as he already knows that you are out of office.
  • Built-in Protection against Mail Loops. Our auto-responders ensure that infinite mail loops are blocked. Mail loops could get created in cases such as, an auto-responder sending a reply to another auto-responder.
  • Automatically detects emails from mailing lists and does not send an auto-response to such mails.

Catch-all E-mail Address

A catch-all is an account that receives messages sent to non-existent email addresses at your domain name. For example, if someone sends a mail to [email protected], and the account didn't actually exist, your catch-all would receive this message. A catch-all email address can ensure that genuine and possibly important communication intended for you is NEVER missed.

The catch-all account could be configured to:

  • Store all incoming messages (mailbox)
  • Forward all incoming messages to one or more email addresses
  • Send a customized auto-response
  • Bounce all incoming messages
  • Silently delete all incoming messages without a bounce

20 Mailing Lists

Along with every hosting package you get the ability to add up to 20 mailing lists with 500 members in each list. While adding a mailing list, you can decide to create it in the form of a newsletter, an announce list, a private discussion list or an open discussion list. You can choose to moderate messages and mailing list subscriptions. The email administrator control panel also allows you to view and edit your member lists, automatically block mails where message size is greater than the size specified by you, add a specific message at the end of all posts, add / remove moderators, block specific users from posting to your list etc.

DNS Manager

With your email hosting package you get a full-fledged DNS Manager with an easy-to-use Web based Interface for DNS Management. You can add, modify, delete all types of records through the web based interface. All additions and modifications will reflect instantly on every DNS server. You can even set and change TTL on a per record basis, and modify all the SOA parameters.

Advanced Email Threat Protection

Anti-Virus Protection for ALL your Email accounts

We provide you with round-the-clock, high-performance, comprehensive protection against the threat of e-mail borne viruses and malicious code for ALL your email accounts. Our AntiVirus software detects nearly 100% of viruses and other malicious programs. Our comprehensive virus patterns database updates at frequent intervals and supports infallible identification.

Basic Anti-Spam Protection

Our mail server blocks out unwanted spam at the server level making email communication more usable. The basic anti-spam solution blocks as much as 40-70% of all spam for most users and about 15-30% for users who get a huge amount of spam on a daily basis. All spam that is blocked is 100% guaranteed junk mail i.e. genuine mails would never get blocked.

You can upgrade anytime to our Advanced Anti-Spam solution that blocks 95%+ of all spam with less than 0.0001% false positives.

Dictionary Harvest Attack Protection

Spammers have started using advanced methods such as Directory Harvest Attacks (DHAs) to collect corporate email addresses and add them to their spam lists. A typically DHA works by trying to deliver mails to addresses in a spammers dictionary of common email addresses at your domain name for e.g. [email protected], [email protected], [email protected], [email protected] etc. Email addresses of mails that are not rejected by your mail server are assumed to be real and are compiled in to spam lists and sold to several other spammers around the world. So even if you have been giving out your email address to trusted friends and business associates only, have taken extra care to not use it while signing up for any service, and never used it while posting on online forums - your extra-guarded email address still gets spam if successfully harvested through a DHA attack. Further, the damage caused by DHAs isn't just more spam - as if that wasn't bad enough - a large DHA or multiple simultaneous DHAs act like a denial-of-service attack and can deteriorate your mail service or worse bring down your mail server.

Our mail systems automatically detect DHA attacks and nip them in the bud. They are designed to protect your accounts from extremely large attacks. Our systems are successfully blocking several such attacks on a daily basis.

Mail Bomb Protection

Mail Bombing involves sending of a large number of and/or excessively large-sized unwanted emails to a single e-mail address, with the aim to prevent normal use of the mailbox. Our systems have built-in protection against such attacks.

Email Server Flooding Protection

Email Server Flooding is a type of denial-of-service attack. It involves sending of a exceptionally large number of unwanted emails to one or more e-mail address on a mail server using multiple threads, with the aim to degrade the performance of the mail server by choking all available SMTP connections and other resources. Our filtering systems use state-of-the-art technology to detect such attacks and launch counter-measures to protect our mail servers.